When I finally made contact, they wanted me to take the freezer to the distribution center, over one hour away. If you try to chat online, it kicks you out because the systems are busy. Every time you call the waiting times are over one and a half hours. Getting in touch with customer service is a nightmare. When I took it out of the box I found it had a big bump in a corner. I wish I had done some research and had read reviews before my purchase. Amazon is SO MUCH BETTER than BestBuy for mail order it's not even measurable.īB has the worst customer service. Compare that to Amazon, where today I received a $370 refund the moment the UPS driver picked it up. And, what's with a 15-day window instead of 30? Update: I am still trying to get my refund 10 days after sending it back. Amazon is going to put BestBuy out of on-line business, and rightly so. Even though it was unopened, BestBuy needs a week to "process" my return. Unlike Amazon, makes returns EXTREMELY difficult and getting your money back takes over a week. I ordered a modem from and before it arrived, tried to stop delivery (but couldn't) because I found a far better modem on Amazon. Now, they say it will take 1 billing cycle to receive my money, so I will have to wait about 6 weeks to be refunded. Update: After speaking with numerous employees and supervisors from other countries about my refund that is nowhere to be found even though I returned an item unopened the same day I received it, they have changed their stories at least 5 times.
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